By Dan Carazo
The demise of the Kodak empire is an amazing story. As the
recent news reports of looming bankruptcy rightfully have grabbed headlines what
I find most fascinating is how a powerhouse business can simply die off as it
proves incapable of making decisions to save itself. How, I ask, could Kodak
management see a runaway train bearing down on them twenty years ago and still
fail to get the company off the tracks to safety?
What amazes me most is that the evaporation of
Kodak's revenue has taken this long. Back in the 1980s and 1990s when I
worked in another lifetime as an advertising agency art director, most
professional photographers spent a small fortune for yellow Kodak packaged
film, paper and chemicals. But it was 20 years ago when I saw ominous signs
that Kodak was becoming vulnerable to competition. Fuji photography products packaged
in bright green began showing up with growing frequency. First Fuji made
inroads with professional photographers by getting big-name pros to use and
endorse the new brand. Then Fuji began to erode Kodak's preeminence with
hobbyists and regular consumers who liked Fuji’s instant point-and-shoot throw
away cameras.
When we look at the demise of a company like Kodak what
should never be forgotten by business owners and corporate strategists alike is
that this is not a new phenomenon. New technologies frequently and repeatedly
come along and manage to alter the competitive landscape, sometimes nearly over
night. And those who are blind to the shifting sands within their own
business circles or industry often suffer severe consequences if they fail to
change and adapt to remain relevant.
Before Ford marketed cheap autos there were several leading
makers of buggies. But did any of the buggy makers change their business model
and survive into the automobile era?
In the1990s, when I ran a small business-to-business
marketing agency in New York City, phone companies charged high fees for long
distance phone service. I recall paying over $400 monthly for just three phone
lines. Today, millions of customers use cable provider and Internet-enabled
communications to make unlimited long distance calls at a fraction of the cost
that was charged twenty years ago. Question now is will AT&T be a vibrant
company five or ten years from now?
I suspect that in time we will see a shakeout in the
lighting industry as well. Some established manufacturers of lighting products
will likely master the transition into the LED lighting era. Some may not. By
all accounts the market researchers – and the U.S. Department of Energy – are
betting on LED lighting to eventually eclipse the other current technologies to
become the largest segment of the overall lighting market.
Some broadly promoted, and fairly expensive, marketing
reports have been on record with projections of LED lighting’s rise to
preeminence within four years. If we were to base our expectations for the U.S.
lighting market by 2016 solely on the rapidly increasing birth rate among new
LED lighting companies it would be entirely understandable to project great
success for Light Emitting Diode technology.
However, based on input from folks in the trenches including
lighting sales pros, lighting engineers, and property owners, I honestly can’t
see the demise of energy-efficient fluorescent lighting in the space of a few
short years.
Granted, there will be winners and losers among the
marketers of lighting products as more lighting applications are met by LED
technology, however, it remains difficult to pinpoint how rapidly the current
best-selling lighting solutions can be challenged by the new kid on the block.
Of course in the case of Kodak’s loss of market share it
will be the little people who will be hurt the most. The folks like retirees,
current employees, vendors, and local businesses who are directly impacted by
Kodak finances will continue to suffer as the company admits to having lost its
reason for existing. The stock holders who for whatever reason held on are now
owners of a business that is nearly worthless. Workers who have ignored the
demise of Kodak's film business should not be shocked as they lose their
jobs. The Kodak story will be used in business schools as an example of a
business that acted – through arrogance or stupidity – as if it were impervious
to harm from competitors. As change comes will any of today’s lighting giants
succumb to a similar fate?
It is always sad when folks are hurt by brutal economic
changes. Even sadder, in this case it seems Kodak could have handled the changes
it has faced in a more creative and positive way.
In the light of Kodak’s demise it’s certainly worth asking
what will the sure-to-take-place lighting industry shake out look like five or
ten years from now?